The staff was very friendly and competent. I even got a free ride to and from my apt. to pick up the car! I do not expect this to be a courtesy given to every customer, but it was a nice thing for them to do! The girl behind the counter was very friendly and informative, and I felt I was not getting ripped off. They only fixed what was needed to be fixed, and nothing else, unlike my local VW dealer who mysteriously found several other things wrong with the car and charged twice as much for the repair job I had done! I will go to GCD again, since my car's warranty already ran out and all maintenance and repairs are now out of pocket.