Hey, anytime you aren't charged anything, it's a good experience! Well....almost :) So far I've had two experiences with German Car Depot, both very good. I had my 40K service on my '14 VW GTI done there. It was handled with no problems, in a timely manner, and no price gouging. Most recently I had it towed there, precautionary to a possible issue. The issue turned out to be nothing, but they kept it all day and thoroughly went over the car to make sure, test drove it and ran full diagnostics and gave me copies. I didn't get charged for anything this time but the tow, (which was fair.) But not many places would do that for you without some kind of diagnostic ''fee.'' These guys will ALWAYS get my future business. Thanks, German Car Depot!!