So unfortunately the customer changes his reviews every three months. We DID in fact warranty the repair. It did not as the customer incorrectly states, "take 3 months". Our repair took one day, and when we warrantied it, it took one day. We did in fact show the customer that he had secondary leaks, not once but multiple times, even bringing the customer out to the car on several occasions to repeat the time and effort to let him view where his second oil leaks were coming from. We did in fact show him that our work had no issues. Multiple multiple times we proved to the customer that he had another issue but he refused to believe it , and after spending money getting it verified by numerous other shops, this customer called and apologized profusely, saying that he was sorry to have been so abrasive and that we were correct in our diagnosis. Then months later he wants us to re-prove for the fourth time the same thing that we have been telling him and that other shops have been telling him. We were extremely patient in trying to help this customer. However, it is unfair to any business to expect them to keep taking time to show a customer something that he even acknowledged was correct over and over and over. We have no problem with warranting our work, as our reviews bear out. This customer simply wants to keep wasting ours and other shops time and flip-flopping on his aggressive then super nice approach and changing his reviews from glorifying us to slagging us, and we simply are not going to continue to show him the same thing every three months to satisfy his whims. We have been dealing with his persistence for a whole year of trying to disprove the diagnosis(even though he stated to us in one of his apologies calls that other shops verified what we told him) and his flip flop of attitude and reviews- A customer can tell other customers to beware, we will tell other shops to beware.
- German Car Depot